man on a roof

Case Study: Transforming Customer Service for a Melbourne Roofing company with AI Employee

Case Studies
April 06, 2025•2 min read

Background

A family-owned roofing business serving Melbourne's metropolitan area for over 10 years, specialises in residential and commercial roof repairs, replacements, and maintenance. Despite their excellent craftsmanship, they struggled with managing customer enquiries, scheduling inspections, and following up with leads during peak seasons, particularly after storms.

Challenges

  • Overwhelming call volume during severe weather events

  • Missed customer enquiries during business hours when teams were on job sites

  • Delayed response times leading to lost opportunities

  • After-hours enquiries going unanswered until the next business day

  • Administrative burden preventing focus on core roofing services

Solution

The roofer implemented Uno AI Hub's comprehensive AI solution, featuring both AI Voice Agents for phone enquiries and AI Live Chat Agents for website visitors.

Key Features Implemented

  • 24/7 enquiry handling for emergency roof leak situations

  • Automated appointment scheduling for roof inspections

  • Qualification of leads based on project type, location, and urgency

  • Instant quote estimates for standard roofing services

  • Weather-triggered response protocols during storm seasons

Results

After 5 months of implementation:

  • 45% increase in qualified leads captured

  • 28% reduction in administrative workload

  • 100% response rate to after-hours emergency calls

  • 25% increase in customer satisfaction ratings

  • $250,000-$300,000 in additional annual revenue from previously missed opportunities

Customer Testimonial

"The AI system has revolutionised how we handle customer service. During the last major storm, our AI Voice Agent handled 87 calls overnight, scheduling 23 urgent inspections before we even opened the office. That single weather event generated over $80,000 in new business we would have otherwise missed. Meanwhile, the Live Chat Agent on our website answered detailed questions about our services and collected contact information from potential customers. It's like having a dedicated receptionist working around the clock." — James Wilson, Owner

Conclusion

By embracing AI technology from Uno AI Hub, the roofing business transformed their customer service capabilities, captured more business opportunities, and freed their team to focus on delivering quality roofing services rather than managing phone calls and enquiries. With the ability to handle peak demand during severe weather events, the company has significantly increased revenue while providing faster emergency response to customers in need.

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